Some of Roadside Services and Solutions newest staff have begun their on-the-job formal training to obtain formal qualifications for their job delivery and to grow their expertise. Brooke Emerson, Melissa Jupp and Bree Sheldon-Elliott were recently employed at the South Australia operations in administration and customer service roles.
Bree is a school leaver who is being provided the opportunity to acquire a formal qualification, while Melissa is moving from a hospitality role and gaining this qualification. Each of these three new staff members has enrolled in a Certificate III in Business Administration through an apprenticeship arrangement with HIT South Australia (HITsa).
HITsa is a registered training organisation that provides its members with a real-life working environment that enhances the value of the qualification. Providing nationally-recognised training and assessment in a formal apprenticeship structure, this course will provide Roadside’s three new administration and customer service staff job ready qualifications.
The course is structured to provide flexible training options to suit the needs of the student.
Included in the course work are the following subjects: Processing accounts payable and receivable; maintaining a general ledger; maintaining financial records; working effectively with diversity; organising personal work priorities and development; designing and producing digital text documents; designing and producing spreadsheets; designing and producing business documents; writing simple documents; organising schedules; processing customer complaints; developing keyboarding speed and accuracy; contributing to health and safety of self and others.
Brooke, Melissa, and Bree are excited for the opportunity their jobs at Roadside Services and Solutions presents, which is being enhanced by the formal qualification they will also receive as part of their job role.
According to HITsa, this qualification extends the participants’ knowledge in the delivery of their office-based role.
Roadside Director South Australia and Northern Territory, Craig Woods says that “the course is a good mixture of organisational skills as well as technical skills that will grow their knowledge and our company’s expertise to our customers”.
Bree and Melissa will be undertaking this course over a 12-month period whilst working for Roadside under the apprenticeship arrangement.
“The Roadside team is excited to have Brooke, Melissa and Bree as newest staffers and we know our organisation will benefit from their formal skills qualifications and that our customers will be assured professionalism all the way,” Craig Woods says.